Below are our most frequently asked questions.
If you cannot find your answer please contact us.
Upon dispatch of your order, an email containing your tracking details will be sent to you. Follow the progress of your shipment by clicking on the provided link. Allow 24 hours for the system to update after dispatch.
If your delivery date has passed without receiving your order, use the tracking link in your dispatch email to check its status.
We diligently process and dispatch all orders the same day, excluding weekends and public holidays. You’ll receive email confirmations upon order processing and dispatch, including your tracking details.
For trade orders, please contact us, and we will assist you accordingly by directing you to the relevant department.
Update your delivery address before dispatch by initiating a chat at the bottom of this page.
Though rare, if carriers lose your parcel, start a chat at the bottom of this page for assistance.
Upon dispatch, an email will be sent with information on how to contact the delivery company handling your order.
Refunds usually appear almost immediately, but timing may vary based on your bank and card type. Refer to our returns and refund page for more information.