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FAQS

Below are our most frequently asked questions.

If you cannot find your answer please contact us.

Table of Contents

Free Delivery

Upon dispatch of your order, an email containing your tracking details will be sent to you. Follow the progress of your shipment by clicking on the provided link. Allow 24 hours for the system to update after dispatch.

Hassle Free Returns

If your delivery date has passed without receiving your order, use the tracking link in your dispatch email to check its status.

10 Year Guarantee

We diligently process and dispatch all orders the same day, excluding weekends and public holidays. You’ll receive email confirmations upon order processing and dispatch, including your tracking details.

How to pay ex-VAT

For trade orders, please contact us, and we will assist you accordingly by directing you to the relevant department.

How does the desk work

Update your delivery address before dispatch by initiating a chat at the bottom of this page.

Is there a High Volume Discount for Companies?

Though rare, if carriers lose your parcel, start a chat at the bottom of this page for assistance.

Does the desk come assembled?

Upon dispatch, an email will be sent with information on how to contact the delivery company handling your order.

Is there somewhere I can see the desk in person?

Refunds usually appear almost immediately, but timing may vary based on your bank and card type. Refer to our returns and refund page for more information.

What plug comes with the desk?

To cancel orders before dispatch, reach out to us via chat at the bottom of this page.

Free Delivery

We provide free standard delivery, aiming to dispatch all orders on the same day. Please allow up to 7 working days for delivery. Our standard free delivery service extends to the entrance of your building. Shipping tracking details will be sent once your order is dispatched.

How much is delivery?

Our goal is your satisfaction. For returns, contact our sales support. You are responsible for return shipping costs.

10 Year Guarantee

We stand by the quality of our products, offering a 10-year warranty on many items. Your peace of mind is as important to us as your style.

How to Pay Ex-VAT

Enter your company’s VAT number during checkout or initiate a chat at the bottom of this page for assistance.

Enjoy an exclusive 5% discount as an Jacob Member!

By subscribing to our newsletter and becoming a member, you’ll benefit from an extra 5% off your order.